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Sunset Ridge Apparel Store Policies

1. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), you may return or exchange them under the following conditions:

Returns: Items must be returned within 30 days of purchase. All returned items must be unworn, and unwashed, Final sale items cannot be returned.

Exchanges: Exchanges are allowed within 30 days of purchase for items of equal or lesser value. If the desired item is out of stock, you may choose a refund or store credit.

Refunds: Refunds will be processed to the original payment method within 7-10 business days upon receipt of the returned items. Shipping fees are non-refundable.

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

2. Shipping Policy

We offer standard shipping across the U.S. and select international destinations.

Domestic Shipping: Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout.

International Shipping: Shipping times vary depending on the destination and customs regulations. Customers are responsible for any additional customs fees or taxes.

Free Shipping: Orders over $75 (before taxes and after discounts) qualify for free standard shipping within the U.S.

Processing Time: Orders are processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has shipped.

3. Payment Options

We accept the following payment methods:

PayPal

Shopify Online payments

Sunset Ridge Apparel Gift Cards (Not available but soon!)

4. Size Guide

Please refer to our size guide on each product page to ensure the best fit. If you're unsure about sizing, feel free to contact our customer service team for assistance.

5. Privacy Policy

Your privacy is important to us. Any personal information you provide (such as name, email, and payment details) will only be used to process your order and provide a better shopping experience. We do not share or sell your information to third parties.

6. Customer Support

For any questions or concerns, please contact myself at:

Email: sunsetridgeapparel2.com

Phone: (585) 514-3089 (txt or call)

Hours: Monday to Friday, 9 AM to 5 PM (EST)

7. Store Hours (Physical Location)

  • Monday to Saturday: 9 AM - 5 PM

  • Saturday to Sunday: 12 PM - 8 PM